Support

Need help? Start here.

Contact

Email us and include your device type, OS version, and what you expected to happen.

I can’t log in.

Confirm your email/password, check your connection, and try resetting your password. If prompted, verify your email.

How do I create a collection and invite someone?

Create a collection in-app, then open collection settings → members → invite. They may need to accept the invite to join.

How do exports work?

Exports generate a downloadable file (and may expire after a retention window). If an export fails, try again on Wi-Fi.

I want to delete my account.

See Delete Account for step-by-step instructions.

Billing and subscriptions

Subscriptions are managed by Apple/Google. See Subscriptions for cancellation and restore guidance.

If you need to report content or behavior, email safety@dayjavoo.com with screenshots and relevant details.